Extended Warranties

 

 

🛡️ Extended Warranty

London Houseware · London Gift Zone Limited — Protect & Care Essentials
Last updated: 15 May 2026

Protect & Care Essentials

At London Houseware, we want to ensure that you have many years of hassle-free enjoyment from your products. After the initial Manufacturer's Guarantee, you can avoid costly repairs and call-out charges by taking advantage of our Protect & Care service plan.

You can choose between a 3 Year Plan or a 5 Year Plan to give you complete peace of mind.

Choose Your Protection Plan

📋 3 Year Protect Plan

From £49/year
  • 3 years of comprehensive cover
  • Parts, labour and call-out charges included
  • One appliance service clean included
  • Replacement appliance if we cannot fix yours

⭐ 5 Year Protect Plan

From £79/year
  • 5 years of comprehensive cover
  • Parts, labour and call-out charges included
  • One appliance service clean included
  • Replacement appliance if we cannot fix yours
  • Priority customer support

Benefits Include

🔧

The cost of repairing your appliance if it fails

🛠️

Parts, labour and call-out charges are included

🔄

A replacement appliance if we cannot fix yours

🧼

One Appliance Service Clean during your manufacturer guarantee period

✨

One Appliance Service Clean during your Protect & Care Essentials period

💯

No hidden fees — transparent cover with clear terms

Full Terms & Conditions

📄 For full details of Protect & Care Essentials, including what's included, exclusions, how to claim, refunds, and the complaints process, please read our complete Terms and Conditions.

Reporting a Fault

Our extended service plans are handled by our sales team throughout the cover period. In the event of a problem, we will handle all correspondence on your behalf.

⚠️ Important: To report a fault, it is imperative that you contact our customer service team directly. Please do not attempt to repair the appliance yourself or use third-party repair services, as this may void your warranty.

Contact Us to Report a Fault

📞 Sales & Support Team

020 7870 3456

Monday - Saturday
9:00am - 5:30pm

📧 Email Support

support@londonhouseware.com

For warranty claims and inquiries

London Gift Zone Limited (trading as London Houseware)
📞 Phone: 020 7870 3456 for sales & support
📧 Email: support@londonhouseware.com
🏢 Address: 124 City Road, London, EC1V 2NX, United Kingdom

📋 Administrator Contact: For policy administration queries, you may also contact our warranty administrator on 0303 003 7431 or email info@ukwarranty.com.

What's Covered?

  • Mechanical & Electrical Breakdown: All internal parts and components
  • Labour & Call-out Charges: Fully covered for authorised repairs
  • Replacement Appliance: If repair is not possible or cost-effective
  • Service Clean: Professional maintenance during your cover period
  • No Claims Fee: No excess to pay when you make a claim
  • Transferable Cover: If you sell your appliance, the warranty can be transferred

What's Not Covered?

  • Accidental damage or misuse of the appliance
  • Cosmetic damage (scratches, dents, or discolouration)
  • Consumable items (filters, bulbs, batteries, etc.)
  • Damage caused by incorrect installation or power surges
  • Commercial or non-domestic use of the appliance
  • Loss or damage caused by fire, flood, or other external events

📖 For a complete list of exclusions, please refer to our full Terms and Conditions.

How to Make a Claim

  1. Contact our support team by phone or email as soon as you notice a fault
  2. Provide your order number and appliance model details
  3. Describe the issue you are experiencing with your appliance
  4. Our team will arrange an authorised repair or replacement
  5. We handle everything — no need to contact third-party repair services
London Houseware — Protecting your investment, giving you peace of mind
Our extended warranty plans are designed to give you confidence in your purchase. Quality products deserve quality protection.